policies

Shipping, Returns, FAQ

Shipping

::Domestic orders::
All items are shipped USPS First Class with tracking included. Tracking information can be found in the shipping confirmation email.

::International Orders::
Items ship USPS First Class International. Tracking for international packages ends when it leaves the U.S. International customs charges vary by country and package and are the responsibility of the buyer, not the seller.

::All Orders::
Ready to ship items will be mailed 1-5 business days after payment. Made to order items will be mailed 1-2 weeks after payment. If there are any delays buyer will be notified immediately.

::Lost, stolen, damaged packages::
These Things is not responsible for packages lost or damaged by USPS. Items with tracking indicating that the item was delivered successfully will not be replaced. Occasionally packages get held up due to weather, customs, etc. If your package is taking longer than expected to arrive, please allow a 3 week waiting period for domestic orders and 8 weeks for international.

Sales Tax

Texas residents will be charged 8.25% sales tax at checkout.

Returns

We try to represent items accurately when listing. If there is a problem, contact us so we can work to solve it! Refunds and exchanges of unused and undamaged goods must be initiated within 7 days of delivery date. Buyer pays shipping fees on all returns. Returns are not accepted on custom orders.

If a package is refused buyer will be refunded for the product but not for shipping.

Wholesale

For wholesale inquires please email amy@shopthesethings.com
Wholesale order for Texas residents will be refunded sales tax.